Shipping policy

Last updated: January 2, 2025

1. General Shipping Terms

We deliver exclusively to addresses in Switzerland. Orders are processed and shipped after successful payment. Shipping usually takes place within 2–5 business days, provided the goods are in stock.

2. Shipping Costs

  • Shipping costs are displayed during the ordering process.
  • Additional costs may arise for deliveries to remote areas or for special shipping methods.
  • Shipping costs may be waived for orders exceeding a certain value (as per the current offer in the webshop).

3. Delivery Times

  • The delivery time stated in the offer or order confirmation serves as a guideline and is not binding.
  • If the delivery time exceeds 90 days, the customer may withdraw from the contract after providing written notice.
  • Partial deliveries are permitted and do not entitle the customer to withdraw from the entire contract.

4. Delivery Area

We deliver only to addresses within Switzerland. Deliveries abroad are not possible.

5. Transfer of Risk

The risk transfers to the customer upon handover of the goods to the transport company. The customer is obliged to check the delivered goods immediately for accuracy, completeness, and integrity.

Damage to the delivered goods must be reported within 5 calendar days of receipt.

6. Acceptance of Delivery

  • The customer is obliged to accept the ordered goods on the agreed delivery date.
  • If the goods cannot be delivered or are not collected within the pickup deadline, we reserve the right to charge additional shipping costs or a handling fee.

7. Self-Collection

Ordered goods can be picked up at our business address after prior arrangement. The pickup deadline is 14 days from the notification of availability.

8. Transport Damage

In the event of obvious transport damage, the customer must report this immediately to the carrier and inform us. Without this notification, damage claims cannot be asserted.

9. Shipping Partners

We work with various logistics partners to ensure reliable and timely delivery. Information about the shipping service provider will be provided with the shipping confirmation.

10. Delays

In the event of delivery delays due to force majeure (e.g., natural disasters, strikes, unforeseen events), the delivery time will be extended accordingly. The customer will be informed immediately in such cases.

11. Return of Undeliverable Shipments

Shipments that cannot be delivered and are returned to us can be resent. The additional shipping costs will be borne by the customer.

12. Contact for Shipping Inquiries

klickIT - Powered by Primetrack AG
(c/o Primetrack AG)
Nauenstrasse 71a
CH-4052 Basel
Email: info@klickit.ch
Phone: +41 61 500 16 00